Privacy Policy

Information we collect

You may provide information directly to us when you call, email, use live chat, or submit an estimate request. This may include your name, phone number, email address, property location, project details, photos, preferred contact method, and other information you choose to provide.

The website and the services that help operate it may also collect technical information such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from network information, timestamps, cookies, and standard server or security logs.

How we use information

We may use information to respond to inquiries, evaluate whether a project fits our service area and scope, prepare or discuss estimates, schedule communications, provide customer service, maintain business records, operate and secure the website, prevent misuse, improve the website experience, and comply with applicable legal obligations.

Estimate forms, chat, and third-party services

Top Notch Docks uses third-party services to provide website features such as the estimate form, live chat, review display, hosting, security, communications, and related website functions. Information you submit through an embedded form or chat may be processed by the provider that operates that service on our behalf.

Those providers may process information according to their own privacy terms as well as their agreements with Top Notch Docks. We encourage you to review any privacy notices presented by a third-party service when you use it.

Cookies and similar technologies

The website and embedded services may use cookies, local storage, pixels, or similar technologies for functionality, security, preferences, form operation, chat, performance, and measurement. Browser settings may allow you to block or delete cookies, although some website features may not work properly if cookies are disabled.

Analytics and measurement

Top Notch Docks may use website analytics or measurement tools to understand traffic, website performance, and how visitors find or use the site. If analytics tools are enabled, they may collect technical and usage information through cookies or similar technologies. This policy will continue to apply when those tools are used.

Calls, email, and text messages

If you provide contact information, we may use it to respond to your inquiry and communicate about the project or service you requested.

If you separately opt in to receive text messages, message frequency may vary and message or data rates may apply. You may reply STOP to opt out and HELP for help. Consent to receive marketing text messages is not a condition of purchasing services. We do not use an SMS opt-in solely to authorize unrelated third-party marketing.

How information may be shared

We may share information with service providers that support website hosting, forms, chat, communications, security, customer service, and other legitimate business operations. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate misuse, or enforce an agreement.

Data retention and security

We may retain information for as long as reasonably necessary for customer service, project evaluation, business records, legal obligations, security, dispute prevention, and other legitimate business purposes.

No website, transmission method, or electronic storage system can guarantee absolute security. We use reasonable administrative and technical measures appropriate to the website and information we handle, but you should use caution when sending sensitive information electronically.

Children's privacy

This website is intended for property owners, prospective customers, and other adults seeking marine construction services. It is not directed to children under 13, and we do not knowingly request personal information from children under 13 through the website.

Your choices and privacy requests

You may contact Top Notch Docks to ask about information you previously submitted through the website, request a correction, or ask us to delete information when appropriate and when we are not required to retain it for legal, security, contractual, or legitimate business reasons.

Privacy questions or requests can be sent to jake@topnotchdocks.com or made by calling +1 (239) 922-0260.

Changes to this Privacy Policy

We may update this Privacy Policy when website features, service providers, business practices, or legal requirements change. The current version will be posted on this page with an updated effective date.

Contact us

Top Notch Docks can be reached at jake@topnotchdocks.com or +1 (239) 922-0260. Our website is topnotchdocks.com.